Ambit Energy Customer Reviews
We've been collecting customer reviews for Ambit Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review for Ambit Energy
Alternatives to Ambit Energy's Texas Electricity Plans
Texas Electricity Ratings can help you find the best Ambit Energy electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
| Plan | Term | Rate |
|---|---|---|
| Simple Saver Smart Credit 12 | 12/months | 6.6¢/kWh |
| Simple Saver Smart Credit 13 | 13/months | 6.7¢/kWh |
| GridPlus 12 | 12/months | 6.7¢/kWh |
Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| Simple Saver Smart Credit 12 | 12/months | 7.1¢/kWh |
| Simple Saver Smart Credit 13 | 13/months | 7.2¢/kWh |
| GridPlus 12 | 12/months | 7.2¢/kWh |
Ambit Energy Rating and Review Summary
There are 11 total reviews for Ambit Energy, with an average rating of 1.5/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Ambit Energy | 1.5/5 | 11 |
| Star Rating | Ratings and Link |
|---|---|
| 0 5 star reviews | |
| 0 4 star reviews | |
| 0 3 star reviews | |
| 2 2 star reviews | |
| 9 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
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| Order Experience |
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| Customer Service |
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| Account Management |
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| Likely to Recommend |
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Recent 5 Star Reviews
Recent 4 Star Reviews
Recent 3 Star Reviews
Recent 2 Star Reviews
Ambit just adds extra fees when they want to
I was an Ambit customer for about 8 months and then, out of nowhere, they started adding a $2.50 "Electronic Processing Fee" to my bill for now reason. When I asked about it, they Customer Service Rep, who was outside on a windy day with a super-thick, barely understandable accent, said that it was on the bill and she couldn't remove it. Why $2.50? Why not $25? or $250? Just some BS fee that Ambit decided to add and wasn't part of the Terms of Service or ETF. After 15 minutes of asking about it and trying to get to a supervisor, they were able to give me a $30 credit (to offset the fee for a year). Ridiculous.
Solar plan isnt as good as others
I have solar so I got on Ambit's solar plan. I produce enough energy through solar that I should be able to have a $0. However, Ambit's solar credits don't cover the "Base Charge" or Oncor Delivery charges so my bill is almost as much as before I got solar panels.
Recent 1 Star Reviews
Overcharging after move out
Moved out on Oct 7th but they were still sending me bills through jan 18th despite canceling by chat and by phone three different times during the period.
Never stick with unfair company.
They dont give better options for you pay your bill. If you pay late your payment plan just few days. They charge over again. I having been paying lot money for this unfair company.
Over charging customers
I signed on with ambit and left reliant this was a big mistake over periods of time your bill increases. There billing cycle is messed up if you check your bill they charge a late fee and disconnect fee monthly with out notifying you.. when you ask to be disconnected they tell you there is an additional fee for that as well. Over all I'm very disappointed in the customer service and the over charging. I would not recommend this company to anyone who is a honest person and pays there bills on time.
Sounds good at first
Bills will be reasonable at first but then the bills get higher and higher. No way I should be paying 446 for a small 1bd. Worst energy company and Ill be relieved to get rid of them soon. Didnt realize I was over paying until I heard what other people pay with an even bigger place than I have. Its way less.
Trash
Ambit energy is trash, you will pay your bill on time and they will still disconnect your account and then charge you for reconnect. They will say oh sorry your payment isnt showing on our end even when you prove it by showing a successful receipt and bank statement that the money came out the refuse to believe it. Honestly I think there are a couple of felonies the big wigs are committing or whoever authorized this kinda behavior. Honestly we would all be better if ambit energy went bankrupt and ceased to exist. Also everyone should contact the better business bureau and report them.
Over priced with crazy termination fees
We never committed to a year-long contract with them, and they still charged us with termination fees after charging over 22c / kw which is double what most provides charge.
The worst!!
Over priced even when living in a small apartment. Even when nothing was being used or plugged, electricity bill still went up during my leave/vacation. I called and they have the worst customer service.
Charged me for 2 property
I had turned on the energy at a rental property 1 day before i moved in. Rental company did not let me move in so i called the energy company and told them to move the energy to my new apartment. they said they did and everything was fine until 2 months later i get an email while a balance due at the previous rental property. first why am i getting a first bill that is due almost 2 and a half months after i initially turned on the energy at that property? Weird. instead of moving my energy contract to the new property they made a new account and did not cancel or move the first rental properties. so now i have 2 electricity bills one from my apartment and the other from a home that i have never lived in. I called and they said that they could not do anything about it so now i have to pay 2 energy bills
Not transparent
Received competitive kwh pricing when I signed up, but when I received my first bill I saw there was a $37 charge for clearlink, which they said is the company that reads the meter. I was very dissappointed, especially since I never knew this charge was going to be added, or else I wouldn't have ever gone with ambit. The customer service reps stated it was on the contract, which I had also never received. Looking back, it seemed like the first rep I spoke to was intentionally holding this info back so that they could make the sale.
All Reviews By Date
Ambit just adds extra fees when they want to
I was an Ambit customer for about 8 months and then, out of nowhere, they started adding a $2.50 "Electronic Processing Fee" to my bill for now reason. When I asked about it, they Customer Service Rep, who was outside on a windy day with a super-thick, barely understandable accent, said that it was on the bill and she couldn't remove it. Why $2.50? Why not $25? or $250? Just some BS fee that Ambit decided to add and wasn't part of the Terms of Service or ETF. After 15 minutes of asking about it and trying to get to a supervisor, they were able to give me a $30 credit (to offset the fee for a year). Ridiculous.
Solar plan isnt as good as others
I have solar so I got on Ambit's solar plan. I produce enough energy through solar that I should be able to have a $0. However, Ambit's solar credits don't cover the "Base Charge" or Oncor Delivery charges so my bill is almost as much as before I got solar panels.
Overcharging after move out
Moved out on Oct 7th but they were still sending me bills through jan 18th despite canceling by chat and by phone three different times during the period.
Never stick with unfair company.
They dont give better options for you pay your bill. If you pay late your payment plan just few days. They charge over again. I having been paying lot money for this unfair company.
Over charging customers
I signed on with ambit and left reliant this was a big mistake over periods of time your bill increases. There billing cycle is messed up if you check your bill they charge a late fee and disconnect fee monthly with out notifying you.. when you ask to be disconnected they tell you there is an additional fee for that as well. Over all I'm very disappointed in the customer service and the over charging. I would not recommend this company to anyone who is a honest person and pays there bills on time.
Sounds good at first
Bills will be reasonable at first but then the bills get higher and higher. No way I should be paying 446 for a small 1bd. Worst energy company and Ill be relieved to get rid of them soon. Didnt realize I was over paying until I heard what other people pay with an even bigger place than I have. Its way less.
Trash
Ambit energy is trash, you will pay your bill on time and they will still disconnect your account and then charge you for reconnect. They will say oh sorry your payment isnt showing on our end even when you prove it by showing a successful receipt and bank statement that the money came out the refuse to believe it. Honestly I think there are a couple of felonies the big wigs are committing or whoever authorized this kinda behavior. Honestly we would all be better if ambit energy went bankrupt and ceased to exist. Also everyone should contact the better business bureau and report them.
Over priced with crazy termination fees
We never committed to a year-long contract with them, and they still charged us with termination fees after charging over 22c / kw which is double what most provides charge.
The worst!!
Over priced even when living in a small apartment. Even when nothing was being used or plugged, electricity bill still went up during my leave/vacation. I called and they have the worst customer service.
Charged me for 2 property
I had turned on the energy at a rental property 1 day before i moved in. Rental company did not let me move in so i called the energy company and told them to move the energy to my new apartment. they said they did and everything was fine until 2 months later i get an email while a balance due at the previous rental property. first why am i getting a first bill that is due almost 2 and a half months after i initially turned on the energy at that property? Weird. instead of moving my energy contract to the new property they made a new account and did not cancel or move the first rental properties. so now i have 2 electricity bills one from my apartment and the other from a home that i have never lived in. I called and they said that they could not do anything about it so now i have to pay 2 energy bills
Not transparent
Received competitive kwh pricing when I signed up, but when I received my first bill I saw there was a $37 charge for clearlink, which they said is the company that reads the meter. I was very dissappointed, especially since I never knew this charge was going to be added, or else I wouldn't have ever gone with ambit. The customer service reps stated it was on the contract, which I had also never received. Looking back, it seemed like the first rep I spoke to was intentionally holding this info back so that they could make the sale.
